FAQ

Where do your products come from?

All our products come from the countries of origin where the products naturally grow. For example, our Kratom comes from Indonesia.

How do you ensure the high quality of the products?

We ensure the high quality of our products through regular lab tests of product samples for toxins, bacteria, and heavy metals and gamma sterilize our Kratom products. We also follow the feedback given us from customers and will forward any dissatisfaction to our local distributor and farmers with whom we are in direct contact with. Our refund policy allows an uncomplicated 30-day refund on all products.

Is Kratom (Mitragyna speciosa) legal?

Kratom is legal in most parts of the world. The legality of Kratom is decided on a federal level in the counties, cities and states of the USA. Please keep yourself updated of new regulations or contact us if you have any doubts.

Kratom is currently illegal in these states (and cities) in the US:

Alabama
Arkansas
Indiana
Rhode Island
Vermont
Wisconsin
Sarasota County, FL
Union County, MS
Denver, CO
San Diego, CA
Jerseyville, IL

Why is the label instruction missing on my product?

Kratom is not approved for any oral use or classified as a food or medical supplement. Those regulations are made by the FDA and all kratom sellers abide by these rules. That is why every product description contains this warning: Our product is not sold for human consumption. For external use only. This product has not been approved by the U.S. Food and Drug Administration (FDA) and therefore, is not intended to diagnose, treat, cure, or prevent any disease. See Import Alert 54-15 issued by the FDA for more information.

How can I get in touch with your customer service?

Write us your questions or comments in this section https://www.edengrows.org/pages/contact-us .

Please ensure to enter the correct email or our response will not get to you. Be aware that we operate in Pacific Standard Time from 10 a.m. to 8 p.m . We try to answer within 2-4 hours.