Refund policy

Here's how returns and refunds work at EdengrowS. We ship within the U.S. only.

What you can return

• Unopened items: you can return an unopened, sealed item within 30 days of delivery.
• Wrong item: if we sent you the wrong item, tell us within 30 days of delivery.

Opened items can't be returned, unless we sent you the wrong item.

If we sent the wrong item

You choose a refund or a replacement. We send you a prepaid return label and refund your original shipping cost.

Other returns

For unopened items, you pay the return shipping. We refund the item price once it arrives back to us unopened. Original shipping isn't refunded.

Damaged packages

If your order arrives damaged, email us a photo within 10 days of delivery. Please close the bag back up with the damaged product inside and return it to us. We'll email you a prepaid return label, so returning it costs you nothing. Once tracking shows your return is on its way back to us, we'll send a replacement or a refund.

Lost or late packages

If your package is taking excessively long, let us know. We'll email USPS about it, and once USPS confirms the package is lost, we'll send a replacement.

How to start a return

Email eden@edengrows.org with your order number and the reason for the return. We reply within 1 business day with return instructions. Please wait for our reply before sending anything back.

Refunds

• We process refunds within 3–5 business days after we receive your return.
• Refunds go back to your original payment method. We don't issue store credit in place of a refund.
• There is no restocking fee.
• Your bank may take a few extra days to post the credit.